FAQ

We ship to most countries worldwide.

Shipping availability, cost, and delivery time depend on the destination and order size. Contact us with your delivery location and required quantity for a shipping quotation.

Depending on your location, your order can be shipped from our warehouse in the U.S. or directly from China. Contact us with your country, required quantity, and delivery address, and we will recommend the most convenient shipping option and provide a quotation.

For international orders, an invoice can be issued by ARTEQ Stage Technologies LLC (USA) or by our manufacturing partner in China, depending on the shipping arrangement.

Depending on your location, product availability, and order size, your order may be shipped from our warehouse in the U.S. or directly from China.

We will recommend the most convenient shipping option when preparing your quotation.

Import duties, local taxes, customs fees, and other charges imposed in the destination country are generally the responsibility of the customer unless otherwise specified in your quotation or invoice.

Because import regulations vary by country, we recommend checking local requirements before placing an order.

Unless specifically stated in your quotation, customs duties, import taxes, and local customs clearance fees are not included in the product or shipping price.

Your quotation will clearly indicate what is included.

Yes.

We provide the standard commercial documentation required for international shipments, including a commercial invoice and packing list. Additional documents may be available depending on the destination and shipment requirements.

If your customs broker requires specific documentation, please let us know before shipment.

Customs clearance in the destination country is normally handled by the customer or the customer’s customs broker.

Depending on the shipping method and destination, the carrier may also provide customs clearance services.

Yes.

If you already work with a freight forwarder, we can coordinate the shipment with them. Please provide their contact and shipping instructions when placing your order.

International shipping costs depend on the destination, quantity, total shipment weight and dimensions, and shipping method.

Send us your delivery address and required quantity, and we will provide a shipping quotation before you confirm the order.

Delivery time depends on the destination, shipping method, customs clearance, and product availability.

Estimated shipping and delivery times will be provided with your quotation. Please allow additional time for customs clearance in the destination country.

Yes. Send us:

• destination country and postal code;
• required quantity;
• company name;
• delivery address, if available.

We will calculate the available shipping options and provide the estimated shipping cost before you confirm your order.

ARTEQ Kabuki Drop DMX is certified for international markets and complies with CE, RoHS, and FCC requirements.

Copies of certificates and compliance documents are available upon request.

Yes.

We work with professional dealers, distributors, rental companies, system integrators, and stage equipment suppliers.

Contact us with information about your company, market, and expected order volume to discuss partnership opportunities.

ARTEQ Kabuki Drop DMX is a professional DMX-controlled curtain release system designed for stages, theaters, concerts, events, and installations.

Unlike traditional systems, the fabric is held directly by a magnetic clamp, so no eyelets, hooks, or additional hardware on the curtain are required.

It depends on the size, weight, and type of fabric.

As a general guideline, we recommend spacing the units approximately 1–1.5 meters (3–5 ft) apart. For unusual, heavy, or large curtains, please contact us and we will help you determine the appropriate configuration.

No. Kabuki Drop DMX works with standard DMX512 and can be integrated into your existing lighting or show-control system. No proprietary controller is required.

Kabuki Drop DMX works with many common stage fabrics up to approximately 3 mm thick.

For very smooth, slippery, heavy, or unusual materials, we recommend testing the fabric before the show. A small folded or reinforced edge may improve grip when working with slippery fabrics.

Kabuki Drop DMX includes a manual release mechanism, so the clamp can be opened without power when necessary.

Kabuki Drop DMX operates on 110–230 V, 50/60 Hz, making it suitable for professional use in different countries.

Yes. Because Kabuki Drop uses standard DMX control, it can be synchronized with a curtain sniffer or other stage equipment through your show-control system. This makes it easy to coordinate the curtain release and fabric removal as part of one cue.

Absolutely.

If you are planning a specific installation or are unsure how many units you need, send us your stage dimensions, curtain size, fabric type, and a brief description of the effect you want to achieve.

Our team will help you choose the appropriate setup before you order.

ARTEQ Kabuki Drop DMX is covered by a 2-year limited warranty.